Every company needs constant innovation to stay relevant. Even an industry needs innovation to stay relevant.
New business models, new technologies, new opportunities are all leading to better products and services for eventually the end-user.
In the domain industry this is currently not the case. ICANN has become a highly political organization that is governed by so many compliance rules that all competition is effectively killed.
Domain registrants have no idea why they get all these emails from organizations they do not know because they use hosting companies that are not registrars themselves but resellers of domain registrars. Resellers of registrars cannot move their portfolio to new and innovative companies without the consent of the registrant. I totally believe in regulation that prevents criminals to do their criminal actions. But current regulation kills all competition and locks domain portfolio’s at big players that only grow through acquisitions. In my opinion this is unacceptable.
The good news is that innovation brought Openprovider at least closer to the top of the domain world. Based on the amount of tlds implemented Openprovider is number 6 in the world. See http://domainincite.com/21171-guess-which-registrars-sell-the-most-gtlds. It is the main reason why ICANN uses Openprovider to test new gtlds.
Our innovation continues despite external obstacles.
We have built a very advanced white label solution for resellers that want their registrants to get ICANN emails from them instead of a registrar or spammer they do not know.
Another innovation we made is our SSL workflow manager that even allows end-users to understand what needs to be done in every step of the orderproces.
Our sister company Powerpanel has integrated both solutions in their billing software for hosters and it has been very successful.
Lets hope that all rules and regulations do not completely kill the competition like it does today. That is unacceptable and will eventually kill the industry. We already see that upcoming markets do not use domains and websites in the same way as more developed markets. Lack of competition will only increase prices, kill innovation and will lead to the end of the domain industry.